Frequently asked questions

I have placed an order, when will my order be delivered?

Once you place the order, below are the dispatch and delivery timelines we try and adhere to for the product deliveries.

Delivery timelines:

Dispatched in 2-4 working days | Delivered in 7-10 working days.

While we strive to deliver your products within the above mentioned time frames, there may be reasons beyond our control that may delay deliveries. In such circumstances, our team will email you informing the status of your order.

I tried placing an order using my debit/credit/net banking. the order was not successful, but my money got deducted. What really happened with my money?

Please check your bank/credit card account to first ensure if the amount has been deducted. If your account has been debited after a payment failure, we would request you to contact your bank.

For assistance, you can get back to us, we will be happy to help you out. Please drop us an email at jutecottage@gmail.com

When & how can I cancel my order?

You can cancel your order only within 12 hours of placing the order. To cancel your order, please email us your order details at jutecottage@gmail.com

I messed up my shipping & billing address, what should I do?

If your order has not been dispatched yet from our warehouse, we are more than happy to correct the shipping address for you.

Just send a note to jutecottage@gmail.com  with your correct shipping address with the order id and we will update it for you.

If the order is dispatched, you will have to bear the return and shipment charges.

How do I find the correct size for the bags?

Please refer to our detailed size chart in every product description for exact measurements.

What is your return/exchange policy?

We take utmost care to give you a good shopping experience. We always want to ensure that you love our products as much as we love making them for you. Still if you find any manufacturing defect in the product we will be happy to provide replacement. We do not offer exchange or refund on our products.

More information regarding our products and online experience are as follows:

• All our products are handcrafted with love by our artisans, to ensure our customers can get the best of style and utility.
• We also ensure we provide pictures of the products across multiple angles and sometimes with some common objects kept inside it to give you the best idea of the size and dimensions of the product.
• We also give you a magnified view of the fabric/product to ensure you get a good feel of the final product.
• Post your purchase, each product undergoes a thorough Quality Check, before it is dispatched via our courier partners.

*NOTES*

- Please review our size charts before placing your order.

- Please review your order confirmation email as soon as possible after you place your order to make sure that your order is correct. If you ordered the wrong size, design, or product style we can usually correct the problem only within 24 hours of placing the order.

- We do not accept return/exchange for products purchased on discount and offers.

- Please note that the cost of returning the product to jutecottage is the responsibility of the purchaser.

I ordered an incorrect size product by mistake, what should I do?

We request you to double check the size chart in the product description to ensure that you are ordering the correct size.

We are currently unable to exchange or issue a refund for products with incorrect size ordered by you or if the products are used, laundered or customer damaged goods. Items that do not match these criteria are non-returnable and will be denied.

However, if you receive an incorrect product, please email us at jutecottage@gmail.com within a period of 24 hours from the date you received the product and we will take care of the rest and ensure this does not happen again.

- Please note that the cost of returning the product to jutecottage is the responsibility of the purchaser.

How do I pay for my Jutecottage order?

Following are the payment options supported by Jutecottage:

1. A) Credit Card
2. B) Debit Card
3. C) Net Banking
4. D) Cash on Delivery

Will my product look exactly like what appears on the website?

What you see on the website is a digital approximation of what you will see on your printed products. We do our best to keep what’s on our site in sync with what you receive, but we cannot 100% guarantee colors of the products, colors of print, placement, or size of print to be exactly what you see online.

My problem is not listed above. Who do I contact?

Please send us an email: jutecottage@gmail.com