Shipping policy

I have placed an order, when will my order be delivered?

Once you place the order, below are the dispatch and delivery timelines we try and adhere to for the product deliveries.

Delivery timelines:

Dispatched in 2-4 working days | Delivered in 7-10 working days.

 

While we strive to deliver your products within the above mentioned time frames, there may be reasons beyond our control that may delay deliveries. In such circumstances, our team will email you informing the status of your order.

 

I tried placing an order using my debit/credit/net banking. the order was not successful, but my money got deducted. What really happened with my money?

Please check your bank/credit card account to first ensure if the amount has been deducted. If your account has been debited after a payment failure, we would request you to contact your bank.

For assistance, you can get back to us, we will be happy to help you out. Please drop us an email at jutecottage@gmail.com

When & how can I cancel my order?

You can cancel your order only within 24 hours of placing the order. To cancel your order, please email us your order details at jutecottage@gmail.com

I messed up my shipping & billing address, what should I do?

If your order has not been dispatched yet from our warehouse, we are more than happy to correct the shipping address for you.

Just send a note to jutecottage@gmail.com  with your correct shipping address with the order id and we will update it for you.

If the order is dispatched, you will have to bear the return and shipment charges.